Warranty

We accept no responsibility for the improper installation of our products. Electrical polarity must be properly observed in hooking up electrical parts. If the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way then it will not cover under warranty.

Manufacturing warranty applies on:

1. Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed. All replaced parts are owned by Automaura.

This warranty does not cover the following cases:

1. If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.

2. Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes. If any damage occurs in/on the outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.

3. If it becomes dirty or damaged due to contact with chemical agents, water, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as swimming, and so forth.

4. General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;

5. Warranty does not cover if the product is opened by the user;

6. Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;

7. Any other circumstances that are contradictory or do not comply with business ethics.

Automaura will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the Automaura service center and respective service shall be provided upon service fee payment.

1. Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, rooting of mobile, failure to comply with product manual, and so on.

2. Invalid warranty

3. Expired warranty

Warranty is limited to the first purchaser of this product and it is not transferable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.

Repair or replacement will be carried out at the Authorized Service Centre.

Site Visiting Charges 750/- Rupees for one time visit and are not returnable.

To avail repair services, the customer has to carry the product into the authorized service center, regardless of whether the repair is being offered in warranty or not.

For units installed beyond the municipal limits of the jurisdiction of the authorized service Center/company's service Center/authorized dealer's service Center, all expenses incurred in collection the unit or part/s thereof from the company's service Center/authorized service Center/authorized dealer's service Center, as well as expenses incurred in connection with deputing of service personnel/ technicians towards to and fro travel, conveyance and other incidentals etc. will be borne by the customer.

In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the in warranty period. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.

The company or its authorized service Center/ service dealer, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.

Warranty period shall continue after the product is inspected by the concerned service Center and if the product is found free from damage, the customer shall have to pay a visiting charge towards inspection, In case of any physical damage, the product shall be repaired by the concerned service Center on chargeable basis.

The company's obligation under the warranty shall be limited to repair / providing replacement of parts only. The maximum claim /s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.

In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.

In case of a defective accessory, only the accessory will be repaired or replaced.

The company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.

Customer care team will advise the customer whether to effect the repair at site or at it’s Service Centre.

In the event of the company offering EXTENDED WARRANTY period for any specific product / period, it is the RESPONSIBILITY OF THE PURCHASER to get the warranty card duly registered on the respective insurance partner company’s website or through the consumer care helpline of the insurance partner.

Only in the case of a manufacturing defect being certified by the authorized service center, will the 7 days replacement policy apply. For all products whether purchased online or purchased offline e.g. retail stores or malls, the customer may find out the details of the nearest authorized service center from the customer care helpline for the purpose of getting the manufacturing defect certified.

Any part/s of the system replaced by the company at its discretion shall be with a functionally operative part.

While carrying out repair while the product is still under warranty, Automaura may use accessories or parts that are new or refurbished or reconditioned.

Aesthetic / Plastic / Cable Consumables are not covered under warranty.

Any extended warranty offered by Automaura has to be supported by relevant proofs as per the terms and conditions of the extended warranty.

Warranty is applicable only for products purchased in India.

Any issues related to the product customer should fill the warranty claim form.